Job Description

• Maintain accurate, centralized inventory of IT assets including endpoints, peripherals, hardware, software, and cloud resources.
• Tag assets properly and associate them with owners, locations, cost centers, and lifecycle status.
• Process full asset lifecycle events such as requests, procurement, receipt, deployment, moves/changes, returns, and disposal using ITAM/ITSM tools.
• Support hardware refresh, replacement, and disposal programs while ensuring compliance with data-wipe and environmental policies.
• Track software license entitlements, allocations, and usage against deployments.
• Identify under-utilized, unused, or over-allocated licenses and propose reclamation or optimization actions.
• Prepare data and summaries for renewals, true-ups, and vendor negotiations.
• Coordinate with Procurement, Finance, and Security on new software onboarding and standardization.
• Plan and conduct periodic IT asset audits for hardware, software, and cloud, including physical inventories and tool-based reconciliations.
• Reconcile inventory with purchase data, system discovery, and physical checks to resolve gaps.
• Document audit findings, track remediation, and improve controls to prevent issues.
• Handle IT asset-related tickets like new hire kits, swaps, returns, access, and software requests while enforcing standards.
• Partner with service desk and endpoint teams to streamline asset workflows and documentation.
• Produce reports and dashboards on inventory accuracy, asset utilization, compliance, and savings opportunities.
• Maintain and update ITAM process documentation, SOPs, and knowledge articles.

• 3+ years in IT Asset Management, IT Operations, or related roles.
• Hands-on experience with ITAM/ITSM tools such as ServiceNow, Jira Service Management, Ivanti, Flexera, or similar.
• Solid understanding of IT hardware and software lifecycle processes from request to retire.
• Familiarity with software licensing models including per-device, per-user, subscription, and SaaS.
• Strong analytical skills and attention to detail for reconciling data from multiple systems.
• Experience collaborating with cross-functional stakeholders in IT, Finance, Security, and Procurement.
• Excellent written and verbal communication skills.

• Experience supporting IT asset or software license audits.
• Exposure to endpoint management or discovery tools such as Intune, Jamf, SCCM, or Tanium.
• Background in mid-to-large enterprise environments.
• Knowledge of ITIL/ITSM and ITAM best practices; certifications like ITIL, CSAM, CAMP, or CITAM are a plus.

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